Guides

15 The Washington Center • Code of Conduct Spring 2025 Fob/Keys and Locks: Each resident is provided one fob/key to each lock in an apartment door. Residents may also be provided with a fob/key or a pass card to access the front door of their assigned building, if needed. If a resident is locked out of his/her apartment, the concierge/security staff, Housing and Community Life staff on Call, or the Office of Housing and Community Life can be contacted if immediate access is needed. TWC reserves the right to assess a lock out fee per instance. Lost fob/keys and access cards should be reported to the Office of Housing and Community Life, as soon as possible. Replacing lost fob/keys and/or creating new locks will incur appropriate fines. • Participants and their guests may not tamper with or damage any locking mechanism, including door locks, mailbox locks, access panels, sliding glass door stops and window stops. Damage to locks must be reported immediately and may result in fines if negligent behavior occurs. • For optimal safety and security of personal belongings, apartment doors are to be locked at all times. The use of the deadbolt lock is encouraged. Apartment doors may not be propped open at any time. Residents are encouraged to have renter's insurance to ensure protection of their belongings. Mail Services: Each housing facility has United States Postal Service, which is delivered and picked up Monday through Saturday (except when the United States Post Offices are closed). Resident mail will be delivered to the box corresponding with the addressee's apartment number. Any mail received that is not addressed to a current resident should be marked "return to sender" and placed in the outgoing mail slot. Package Delivery: Packages will be accepted by concierge staff at the front desk. Residents will be notified by email when a package has been delivered. To pick up the package, residents will show photo ID at the front desk. At that time- package will be noted as picked up by staff and given to the resident. Resident addresses should read as follows: Name (ex. Jane Smith) Number and Street Name of Building (ex. 130 M Street, NE) Apartment # (ex. Apartment 7C) City, State and Zip Code (ex. Washington DC, 20002) Maintenance Requests: Residents at The Residential and Academic Facility (RAF) should submit a maintenance request through the Community Life Portal (https://twc.starrezhousing.com/StarRezPortalx). Residents not living in the RAF should notify the front desk/concierge for further details regarding maintenance requests. • For most requests, maintenance staff members will address any reported issues within 48 business hours of submission. Some issues may take longer, depending on part availability, nature of the issue or other building priorities. Maintenance staff members may complete their work in the apartment when residents are not present. If this is the case, notification will be left to indicate that staff entered the apartment, along with details about any work that was completed or is still pending. • In the event of an emergency maintenance or facility concern, RAF residents should contact the Housing and Community Life on-call phone number outside of normal business hours (weekdays from 5pm-9am or all day on weekends) at (202-412-5302). From 9am to 5pm on weekdays residents should contact the Concierge desk (202-469-8080). Residents of other TWC-affiliated residential properties should contact the concierge/front desk of their residential property for more information. Parking: Prior to arrival, participants must submit a parking request with their housing application to be considered for a parking space at the Residential and Academic Facility (RAF). Parking requests are submitted online via the application portal or found on the Accepted Student page of TWC's website. Parking spaces are limited and available on a first-come, first-serve basis. • For approved parking requests, the termed rate per parking space must be paid by the stated deadline, usually 14 days prior to the check in date. The space will be forfeited if not paid by the assigned deadline. Residents must park in their designated parking area and follow all building parking procedures. Vehicles not registered,

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